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Terms and Conditions
for ShipBee Technologies QFZ LLC

SHIPBEE

Effective from 20 March 2024

1. Introduction

Welcome to ShipBee!

These Terms and Conditions (“Terms”) govern your use of the services, websites, and mobile platforms (collectively, the “Platform”) provided by ShipBee Technologies QFZ LLC ("SHIPBEE", "we", "us", "our"), a company registered in Qatar, license number FZA678.

By using our Platform, you agree to these Terms. Please read them carefully. If you do not agree to these Terms, you may not use our Services.

2. Our Services

SHIPBEE is an e-logistics platform that connects businesses and individuals (“you”, “Customer”) with various third-party local and international courier and logistics partners (“Carriers”). Our service is to provide a platform to manage and select shipping options. Important: SHIPBEE is not a carrier or a delivery service provider. We do not handle the physical transportation or delivery of consignments. Our responsibility is limited to providing the technology platform that facilitates your engagement with Carriers.

3. Key Definitions

  • Carrier: Any third-party logistics or courier partner available on our Platform.
  • Consignment: Any package, parcel, or item you ship using a Carrier through our Platform.
  • Services: The access to and use of the SHIPBEE Platform for selecting and managing shipping with Carriers.

4. Your Obligations

  • Account & Eligibility: You must be at least 18 years old to use our Services. You are responsible for all activities under your account and for keeping your account information confidential.
  • Lawful Use: You agree to use our Services in compliance with all applicable local and international laws, including but not limited to regulations on customs, prohibited goods, and anti-corruption.
  • Carrier Terms: You acknowledge that each Carrier has its own terms and conditions. By booking a shipment, you agree to the selected Carrier's terms.
  • Information & Labeling: You are responsible for providing accurate and complete information for each Consignment, including addresses, contact details, and value. You must affix the correct shipping label, as generated by our Platform, to each package.
  • Packaging: If you don't select a packaging service from the Carrier, you are responsible for ensuring your Consignment is packaged adequately and securely for transport.
  • Returns (RTO): You are responsible for all costs associated with Consignments that are returned to origin (RTO) for any reason, including failed delivery attempts or recipient refusal.

5. Prohibited Goods

You are strictly prohibited from shipping items that are illegal, hazardous, or restricted. This includes, but is not limited to:

  • Dangerous goods, explosives, and radioactive materials.
  • Currency, precious stones, and credit cards.
  • Poisons and military equipment.
  • Counterfeit or fraudulent products.
  • Any item prohibited by law or by the selected Carrier's policy.

We reserve the right to seize and report any prohibited or counterfeit items, in addition to blocking your account and any funds.

6. Fees and Payment

  • Service Fees: You agree to pay all applicable fees for the Services as displayed on the Platform. We offer both prepaid (wallet) and, upon approval, postpaid payment options.
  • Payment Terms: Postpaid invoices are due within 5 days of receipt. Failure to pay on time will result in interest charges of 12% per annum on the outstanding balance and may lead to a suspension of your account.
  • Cash on Delivery (COD): If you use COD services, the Carrier is responsible for collecting payment. SHIPBEE facilitates the reconciliation and transfer of these funds to you, less our service fees. We are not liable for any loss or delay of COD funds by the Carrier.
  • International Shipments (DDU): For Delivered Duty Unpaid (DDU) shipments, the recipient is responsible for customs duties and taxes. If the recipient refuses to pay, you will be liable for these charges, plus an administrative fee of $25 USD. We reserve the right to use any funds we hold on your behalf (including COD collections) to cover these costs.

7. Limitation of Liability

SHIPBEE acts as a technology aggregator. We are not liable for the actions or omissions of Carriers.

  • SDamaged, Lost, or Delayed Consignments: The Carrier's terms and conditions will govern any compensation.
  • Incorrect Address: We are not liable for any issues arising from delivery to an incorrect address if the information was provided by you. We will assist in liaising with the Carrier for resolution.
  • Consequential Loss: We disclaim all liability for any indirect or consequential loss, including loss of profit, revenue, or business opportunity arising from the use of our Platform or the services of a Carrier.

8. Privacy

We are committed to protecting your privacy. We collect and use your personal and business information in accordance with our Privacy Policy . By using our Services, you consent to such use.

Please read our Privacy Policy.

9. Termination

We may suspend or terminate your access to our Services at any time for any breach of these Terms, including non-payment of fees. Upon termination, you remain liable for all outstanding fees and charges.

10. General Provisions

  • Amendments: We reserve the right to modify these Terms at any time. Your continued use of the Platform after any changes constitutes your acceptance of the new Terms.
  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Qatar. Any disputes will be subject to the exclusive jurisdiction of the courts of Qatar.
  • Contact: For any questions about these Terms, please contact us at info@shipbee.com