Terms and Conditions
for ShipBee Technologies QFZ LLC

1. Introduction

Welcome to ShipBee!

These Terms and Conditions ("Terms") govern your use of the services, websites, and mobile platforms (collectively, the "Platform") provided byShipBee Technologies QFZ LLC ("SHIPBEE", "we", "us", "our"), a company registered in Qatar, license number FZA678.

By using our Platform, you agree to these Terms. Please read them carefully. If you do not agree to these Terms, you may not use our Services.

2. Our Services

SHIPBEE is a logistics technology platform that connects businesses and individuals ("you", "Customer") with various third-party local and international courier and logistics partners ("Carriers"). Our service is to provide a platform(s) to manage and select shipping options.

Important: SHIPBEE is not a carrier or a delivery company. We do not handle the physical transportation or delivery of consignments. Our responsibility is limited to providing the technology platform that facilitates your engagement with Carriers.

3. Key Definitions

• Carrier: Any third-party logistics or courier partner available on our Platform.
• Consignment: Any package, parcel, or item you ship using a Carrier through our Platform.
• Services: The access to and use of the SHIPBEE Platform for selecting and managing shipping with Carriers.

4. Your Obligations

• Account & Eligibility: You must be at least 18 years old to use our Services. You are responsible for all activities under your account and for keeping your account information confidential.
• Lawful Use: You agree to use our Services in compliance with all applicable local and international laws, including but not limited to regulations on customs, prohibited goods, and anti-corruption.
• Carrier Terms: You acknowledge that each Carrier has its own terms and conditions. By booking a shipment, you agree to the selected Carrier's terms.
• Information & Labelling: You are responsible for providing accurate and complete information for each Consignment, including addresses, contact details, and value. You must affix the correct shipping label, as generated by our Platform, to each package.
• Packaging: If you don't select a packaging service from the Carrier, you are responsible for ensuring your Consignment is packaged adequately and securely for transport.
• Returns (RTO): You are responsible for all costs associated with Consignments that are returned to origin (RTO) for any reason, including failed delivery attempts or recipient refusal.

5. Prohibited Goods

You are strictly prohibited from shipping items that are illegal, hazardous, or restricted. This includes, but is not limited to:

• Dangerous goods, explosives, and radioactive materials.
• Currency, precious stones, and credit cards.
• Poisons and military equipment.
• Counterfeit or fraudulent products.
• Any item prohibited by law or by the selected Carrier's policy.

We reserve the right to seize and report any prohibited or counterfeit items, in addition to blocking your account and any funds.

6. Fees and Payment

• Service Fees: You agree to pay all applicable fees for the Services as displayed on the Platform. We offer both prepaid and, upon approval, postpaid payment options.
• Cash on Delivery (COD): If you use COD services (where applicable), the Carrier is responsible for collecting payment. SHIPBEE facilitates the reconciliation and transfer of these funds to you, less our service fees. We are not liable for any loss or delay of COD funds by the Carrier.

7. Express.shipbee.io

For all shipments booked, managed, or processed via the Express platform (Express.shipbee.io), the following additional terms, strict operational guidelines, and exclusions apply:

• Expanded Carrier Scope: For Express shipments, the definition of Carrier includes third-party logistics providers, courier companies, freight forwarders, postal operators, or delivery partners. ShipBee does not act as a freight forwarder or customs broker and does not store or clear customs for these consignments.
• Enhanced Information Requirements: Customers are solely responsible for providing complete and accurate descriptions for commodity descriptions, declared values, weight, dimensions, and supporting documentation. ShipBee is not liable for delays, additional charges, or failed deliveries resulting from inaccuracies.
• Expanded Return to Origin (RTO) Liabilities: Customers booking through Express are liable for RTO costs stemming from customs clearance failures and non-payment of duties and taxes, in addition to standard delivery failures.
• Carrier Operational Disclaimers: ShipBee does not guarantee transit times, delivery dates, customs clearance timelines, or general service performance for Express transactions.
• Quotation Exclusions: Unless explicitly specified in writing, all automated quotes exclude customs duties, taxes, VAT, GST, customs inspection fees, storage charges, demurrage or detention charges, remote area surcharges, re-delivery charges, address correction fees, return costs, and regulatory fines or penalties. ShipBee reserves the right to invoice the Customer for these adjustments after shipment acceptance.
• Weight and Measurement Verification: Carriers reserve the right to inspect, re-weigh, re-measure, and reclassify Express shipments. Final billing is automatically based on the greater of the Actual Weight or the Volumetric (Dimensional) Weight, and the Customer agrees to pay all resulting balance variances.
• Delivery Duty Unpaid (DDU); recipients are responsible for customs duties, taxes, clearance fees, and import-related charges. If recipients refuse payment or delivery, Customers remain responsible for: • Duties and taxes • Return shipping charges • Storage fees • Disposal costs • Administrative charges, ShipBee reserves the right to recover such charges using any funds held on behalf of the Customer.
• Delivered Duty Paid (DDP) International Support: In addition to DDU, the Express platform supports DDP Incoterms. Under DDP, the sender is responsible for all customs duties, taxes, clearance fees, and import-related charges. Duties and taxes quoted during booking are estimates only; final charges assessed by customs authorities remain the Customer's responsibility. Failure to settle supplementary charges may result in disposal, and ShipBee reserves the right to recover all related expenses from the Customer.
• Cargo Insurance Terms: Cargo insurance is not automatically included in Express bookings unless explicitly requested and confirmed. Uninsured shipments move entirely at the Customer's own risk.
• Formal Claims Rules: Claims for loss, damage, shortage, or delay must be reported promptly according to Carrier-specific deadlines. ShipBee may assist with claims submissions but does not guarantee approval or compensation. Any liability of ShipBee is strictly capped at the compensation amount recoverable from the responsible Carrier.
• Force Majeure Protections: ShipBee shall not be liable for service failures or delays arising from events beyond its reasonable control, including customs actions, government restrictions, airline disruptions, Carrier operational issues, port congestion, natural disasters, severe weather, strikes, war, terrorism, civil unrest, or pandemics.
• Post-Collection Offsetting: ShipBee reserves the right to offset any outstanding commercial balances owed by the Customer directly against any COD funds or wallet amounts held on behalf of the Customer.
• Expanded Account Termination: Services may be suspended or terminated immediately for fraudulent activities or regulatory concerns, alongside standard term breaches and non-payment.

8. Limitation of Liability

SHIPBEE is not liable for the actions or omissions of Carriers.

• Damaged, Lost, or Delayed Consignments: The Carrier's terms and conditions will govern any compensation.
• Incorrect Address: We are not liable for any issues arising from delivery to an incorrect address if the information was provided by you. We will assist in liaising with the Carrier for resolution.
• Consequential Loss: We disclaim all liability for any indirect or consequential loss, including loss of profit, revenue, or business opportunity arising from the use of our Platform or the services of a Carrier.

9. Privacy

We are committed to protecting your privacy. We collect and use your personal and business information in accordance with our Privacy Policy. By using our Services, you consent to such use.

10. Termination

We may suspend or terminate your access to our Services at any time for any breach of these Terms, including non-payment of fees. Upon termination, you remain liable for all outstanding fees and charges.

11. General Provisions

• Amendments: We reserve the right to modify these Terms at any time. Your continued use of the Platform after any changes constitutes your acceptance of the new Terms.
• Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Qatar. Any disputes will be subject to the exclusive jurisdiction of the courts of Qatar.

Contact: For any questions about these Terms, please contact us at info@shipbee.io